NacTrack
FRRequest access

Support

Write to us from the appliance, and let us in only when you decide.

Manual contents

At a glance

  1. WhereHeadset icon in the top bar.
  2. AccessSupport module and a support permission, to grant explicitly, even to the administrator.
  3. DataAn HTTPS path out to our service; UDP 51820 for the tunnel.

What the screen shows

Tickets

Create Ticket: summary (200 characters), description, priority, severity, category, additional information and one attachment (PDF, image or text, 5 MB). Comments; resolving, closing and reopening need their permissions.

Assistance tunnel

Enable or disable support, with the tunnel address, the endpoint and the last handshake. A red dot on the headset icon means the tunnel is up.

What you can do

  1. 1

    Open a useful ticket

    Attach the exact error message, the page concerned and the time; a screenshot or log attached saves a round trip.

Limits and things to know

Servicedesk Unreachable

The appliance cannot reach our service: check the HTTPS path out, or write to contact@yuften.com.

Read next

Manual

Users, roles, tenants

Create accounts, give them roles and overrides, separate data by tenant, and manage your own profile and sessions.

Get started

Operate

Set up email sending, back up and restore, apply an upgrade, follow your licence and ask for help from inside the installation.

Next chapter

Glossary

ContinueManual contents